Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We talk about our support of Project ReMake, the charitable entrepreneurship training programme which supports the rehabilitation of ex-offenders.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

Addressing workforce issues is vital to the digitisation of all public services

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

UK productivity has been highlighted as an economic weakness for over a decade. Yet, in response to the pandemic, businesses have shown that they can utilise technology to create entirely new ways of working.