Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

Addressing workforce issues is vital to the digitisation of all public services

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

UK productivity has been highlighted as an economic weakness for over a decade. Yet, in response to the pandemic, businesses have shown that they can utilise technology to create entirely new ways of working.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.