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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

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We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

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Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

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Addressing workforce issues is vital to the digitisation of all public services

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Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

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Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

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The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

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We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

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Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

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Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

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