Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

Addressing workforce issues is vital to the digitisation of all public services

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.