Search by keywords and/or using the filtering options

Showing 26 search results

Article
Property and infrastructure
Vulnerability
Clear filter

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insight

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Insight

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Insight

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Insight

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

Insight

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Insight

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

Insight

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

Insight

Hannah Dunkerley, Capita business case consultant for local public services, explains how the public sector can fund its role in achieving net zero carbon emissions targets.

Insight

Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

Insight

Our latest insights