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Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

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Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

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Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

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Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.

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Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

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As part of our ongoing commitment to building and supporting a gender-balanced workforce, we’re proud to have signed the Women in Defence Charter in October 2024.

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We consider how prioritising accessibility and embracing diversity can pave the way for urban environments where everyone can thrive.

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