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Vulnerability
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Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

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Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

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The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

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Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

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We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

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Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

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