Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

This webinar focuses on the value and advantages of apprenticeships and how to include business buy-in sooner so that the levy can be utilised effectively.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Discover how focusing on location and collaboration can drive efficiencies, bridge gaps, and create sustainable, future-ready communities.

Our report - Hive Mind Guide to Customised Post Purchase - draws on The Hive Community insights, offering practical tips to help navigate the retail landscape.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

In recent months, the Covid-19 pandemic has changed our world in countless ways. And with a new national lockdown in place, there is surely more change to come. Strong leadership in education is essential.