Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.

The global economy took a significant hit in 2020 and the repercussions of this economic turmoil is likely to go on for some time. While this has affected the majority of organisations, small to medium-sized schemes are at increased risk of employer failure in 2021 and beyond.

Master trusts have grown rapidly over the last few years to become one of the most popular type of defined contribution (DC) pension arrangements.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

For many, pensions remain a mystery until it’s too late. Our report discusses why savers have to drastically change their behaviour.