As we continue to look at the choices organisations face to rethink, reimagine and rebuild, our focus this time is critical infrastructure, including our relationship with energy and the opportunities ahead.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.