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Central government
Customer experience
Grants
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Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

Service

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Insight

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Service

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

News

Seven crucial steps for delivering successful grant management schemes.

Insight

We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.

Case study

Knowing you’re delighting your customers is the holy grail for any business.

Insight

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Insight

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Insight

As the International Fund Administrator (IFA), we’re helping small businesses to build capability to internationalise by digitally enabling the disbursement of £38m in co-investment to small and medium sized businesses (SMEs).

Case study

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