Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.

Many shoppers keen to use technology that will help them compare and choose products.

How retailers can leverage data analytics, personalisation and omnichannel integration to enhance customer experience and succeed in Europe’s retail landscape.

Our procurement delivery services include de-risked savings delivery, data analytics, contract & supplier relationship management, & resource augmentation.

Our procurement transformation programmes are designed to put you in the right position to reduce costs and improve the value you derive from suppliers.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.