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Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.

Case study

Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.

Case study

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

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The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

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