Search by keywords and/or using the filtering options

Showing 174 search results

Charities
Telecoms, media & tech
Clear filter

Asynchronous messaging is altering the perception of customer service by ensuring that someone is always available to speak with a customer – in their time and on their terms.

Insight

The UK Government has initiated new telecoms security regulations, reflecting that the threat of cybercrime is as strong now as it has ever been.

Insight

In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life.
By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems.

Insight

With funding on the decline and demand for services increasing, offering a compelling employee experience could help to bring in more volunteers to charities – emulating the enthusiasm seen during the peak of the pandemic.

Insight

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Insight

Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.

Insight

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

Insight

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Insight

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Reports

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Insight

Our latest insights