Search by keywords and/or using the filtering options

Topic
Content type
Customer experience
Articles
Clear filter

Showing 37 search results

Business colleagues working on laptops in modern conference room

Customer experience

Data and analytics

Digital & technology

Procurement

Productivity

Responsible business

Social value

Workforce development

Driving business value through procurement

Alwyn Frank
Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.
3 Mins read
Insight
People meeting-1340723070 - Embed

Artificial intelligence

Citizen experience

Customer experience

Data and analytics

Digital & technology

Learning & development

Productivity

Responsible business

Social value

Vulnerability

Workforce development

AI is fast, but is it fair? How leaders can tackle bias by design

Capita
We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation.
5 mins read
Insight
Deaf woman demonstrating-2118212993 - Embed

Artificial intelligence

Citizen experience

Customer experience

Data and analytics

Digital & technology

Learning & development

Productivity

Responsible business

Social value

Vulnerability

Workforce development

Accessibility is not optional – it’s the future of AI

Capita
We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one.
5 mins read
Insight
Man working on computer-2160502733 - Embed

Artificial intelligence

Citizen experience

Customer experience

Data and analytics

Digital & technology

Learning & development

Productivity

Responsible business

Social value

Vulnerability

Workforce development

AI and inclusion: Breaking barriers and inspiring inclusion in work and learning

Capita
We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality.
5 mins read
Insight
Girl working-1469151554 -Embed

Financial services

Artificial intelligence

Customer experience

Digital & technology

Marking a CX milestone in South Africa: one year at Mutual Park

Capita
As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town.
2 mins read
Insight
Happy couple shopping online on a computer

Financial services

Artificial intelligence

Customer experience

Digital & technology

Revive the financial services experience through smarter customer journeys

Capita
We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.
3 Mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
See more of our case studies