More consumers are signing up for buy now pay later schemes. How can retailers better support the vulnerable?

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita helped a multinational consumer electronics business to elevate its customer journey by improving the employee experience.

The travel and hospitality sector needs to maximise the impact of the customer experience, with the target of achieving hyper-personalisation.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.