We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.