Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

We look at why value based procurement is essential if the NHS is to meet its cost saving targets and what organisations need to do to create a valuable operating model.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

We discuss how NHS trusts can tackle tight budgets, productivity and innovation head-on

After facing two years of disrupted education, many teenagers must now decide what step to take next in their life…continue in education or enter the workplace? At the end of last year

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices