Ofcom has announced that it is urging telecoms firms to do more to support their customers through the cost-of-living crisis.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Integrated care systems (ICS’s) are a significant moment for healthcare. But achieving care model transformation and system sustainability will be complex. See how it can be accomplished.

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

We look at why value based procurement is essential if the NHS is to meet its cost saving targets and what organisations need to do to create a valuable operating model.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.