Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Since the onset of the Covid-19 pandemic, the long-term NHS ambition for integrated working has quickly become a reality with cross-agency working to combat the virus.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

A leading teaching hospital in the north of England was facing a significant challenge in maintaining a full workforce of full-time accredited clinical coders.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Digital health company Sharecare needed a teletriage solution to help improve healthcare in Brazil. They turned to us to help them with their mission of providing convenient, accessible healthcare.

With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events.