News, research, reports and thought leadership articles looking to the future of utilities

Medical record assessor, Becky, shares why she joined Capita after working in the NHS and how she has more work life balance than before.

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

The Royal Institute of British Architects (RIBA) has announced that the Blackburn Bus Station has been shortlisted for the prestigious RIBA North West award.

Improving productivity not only boosts economic growth, it can also encourage innovation, create employment opportunities, enhance educational attainment, and renew the social and cultural fabric across the UK.

Effective Operational Delivery

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Government leaders need to find new ways to make public services better for both citizens and the environment, while managing with constrained budgets.

We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.