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When a health client started the migration of their complex payments systems, they began to see discrepancies of £6m a month.
The world is changing, faster and perhaps more fundamentally than anyone could have imagined less than 12 short months ago.
The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.
We support over 8,000 apprentices to achieve their respective apprenticeship programmes every year across a broad range of subjects.
Our team recently demonstrated how actuarial data modelling could be used to help insurance companies to predict future customer demand and plan their resourcing more effectively.
As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.
Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.
Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.
