From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

We're helping our clients achieve better customer experience through our range of automation technologies.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

We helped Purbeck District Council to lay the foundations for a better future for its residents before becoming part of a new local authority, drawing up plans to maintain the area’s distinctive character while supporting sustainable growth.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens.