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At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.
We’re supporting local authorities and housing associations with market-leading software that streamlines workloads and supports better outcomes.
Digital platforms have become one of most powerful forces in global business. They support entire ecosystems, enabling rapid growth and huge profits for multiple participants.
Capita plc today announces that its Digital Development Centre (DDC) has been assessed at Maturity Level 5 on the Capability Maturity Model® Integration (CMMI) for capabilities in the services and development categories.
Capita plc today announces the launch of Synaptic Risk Explorer, a software-as-a-service investment research tool for financial advisers and wealth managers to provide suitable investment planning for their customers.
Synaptic Software, the company responsible for developing research software for professional advisers, has implemented a new feature-based proposition on its Synaptic Webline protection quote and e-apply portal.
Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.
Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.
Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.