Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Addressing workforce issues is vital to the digitisation of all public services

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

This year’s survey of public sector workers using the Scottish Wide Area Network (SWAN), administered by Capita, shows that 94% are satisfied overall, an improvement on last year’s 92% score.