Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

Our video series explores how financial services can find success in the motor finance industry, including 3 actions to offer drivers flexibility and control.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Motor finance: A strong brand means loyal customers

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Knowing you’re delighting your customers is the holy grail for any business.

At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.