At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

Crucial factors for financial services providers to achieve sustainable growth in the volatile motor finance market

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.