From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

We help telecoms clients to create frictionless, personalised customer experiences, upskilling teams and transforming operations for a new digital society.

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.