At the heart of the travel and hospitality industry is great customer experience.

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

Creating a simpler business well positioned for the future.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.