News, research, reports and thought leadership articles looking to the future of utilities

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Water efficiency should just be an underpinning activity, you need to save water and not waste it and then you need these extra things on top like reservoirs and water transfers, and even desalination. If you don’t do the water saving bit you just need to build loads more stuff and you do get into a position where you need desalination pretty quickly

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.