Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Addressing workforce issues is vital to the digitisation of all public services

The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.

In this article, we consider how to tackle the issue of tech poverty to build a fairer and more inclusive future for all.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.