Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.

Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.

We explore how workforce gaps impact public estates and discuss strategies including AI, training and partnerships, to build a future-ready, resilient public sector.

Discover how data, AI, and smart tech are helping public estates cut costs, boost efficiency, and meet net zero goals through smarter asset management.