A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Capita helped one of the UK’s leading high street retailers to improve their customer satisfaction scores and the quality of their customer service advisors.

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

Our report - Hive Mind Guide to Customised Post Purchase - draws on The Hive Community insights, offering practical tips to help navigate the retail landscape.

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

By reimagining the customer experience, utilities providers can not only protect vulnerable households but also strengthen operational resilience and build trust for the long term.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.