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Artificial intelligence
Social care
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How can digital be used to bring in changes in the social care sector to improve ways of working for practitioners and people care.

Insight

Capita helped one of the UK’s leading high street retailers to improve their customer satisfaction scores and the quality of their customer service advisors.

Case study

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.

Case study

Our report - Hive Mind Guide to Customised Post Purchase - draws on The Hive Community insights, offering practical tips to help navigate the retail landscape.

Reports

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

Case study

By reimagining the customer experience, utilities providers can not only protect vulnerable households but also strengthen operational resilience and build trust for the long term.

Insight

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

Case study

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.

Case study

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT).

News

We apply artificial intelligence to transform services, building tomorrow's workforce & leveraging hyperscaler partnerships to provide leading AI solutions.

Service

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