Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Capita announces an expansion of the collaboration with ServiceNow to help drive productivity and efficiencies, deliver growth and improve offerings to clients.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita has launched AI Catalyst Lab, a dedicated team to identify, test and scale AI solutions that drive measurable business outcomes for Capita and its clients.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Lenders who do more to use technology to improve customer experience are likely to gain a significant competitive edge over their rivals, according to a survey of mortgage brokers by Capita.

Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents.

Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Capita’s Fire Service College (FSC) has opened a new Immersive Skills Lab created to support practical and collaborative firefighter training and skills development.