Capita today announces an expansion of our collaboration with ServiceNow, as part of our strategy to drive productivity and efficiencies, deliver future growth and improve our offerings to clients through technological transformation.

The expanded partnership will enable Capita’s customers in both the public and private sector to accelerate their digital transformation and drive new levels of data insights and innovation.

Through ServiceNow’s intelligent digital workflows, Capita will be able to simplify complex processes and enable digital transformation, improve operations, enhance employee experiences and deliver stronger growth.

The agreement expands on the two companies’ existing collaboration and is expected to help accelerate Capita’s goals of revenue growth, cost efficiencies and innovation. It is the first in a series of relationships with technology hyperscalers that Capita plans to leverage to enhance the use of best-in-class technology platforms, automation and Gen AI.

Paul Smith

Chief Commercial Officer at ServiceNow

By partnering with industry leaders like Capita, we are bringing our innovative solutions to a broader range of organisations, empowering them to boost productivity and quickly realise the benefits of generative AI.


Through this collaboration, ServiceNow and Capita are equipping UK enterprises with cutting-edge technology to transform both employee and citizen experiences.

Adolfo Hernadez

Capita CEO

We are embracing best-in-class technology from ServiceNow which will enable us to evolve new scalable solutions, become a more digital business and deliver an efficient and higher quality service and experience for clients and within Capita.


By turbo-charging our relationship with ServiceNow, we will co-create and innovate solutions that solve our clients’ needs for today and the future – by breaking down silos, connecting data for insights, optimising processes and ultimately lowering costs.

About Capita

Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across two divisions – Capita Public Service and Capita Experience– in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at:

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Notes to editors:

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations

Stephanie Little
Deputy Head of Investor Relations

Media enquiries
Capita external communications
Tel: 0207 654 2399

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