How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.

For the past five years the number of homeless people in the UK has been rising, with Crisis estimating that up to 200,000 families and individuals are now experiencing the most severe forms of homelessness, including rough sleeping.

It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.

Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.