When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.

Find out how we supported the London Borough of Bexley with cost savings for their Accounts Payable service whilst maintaining service quality.

Discover how Capita helped Police Scotland to consolidate diverse technological infrastructures and eliminate operational inefficiencies.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Read how Capita helped Southern Water improve the customer communication cycle with its Hybrid Mail Solution.

Local authorities are optimising automation to serve citizens with greater speed and efficiency

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.