The current financial pressures are causing many of us to examine more closely what we spend, and to reconsider our attitudes around even the very staples of day-to-day life – such as the car.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Get in touch with our water service customer experience experts

We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Our video series explores how financial services can find success in the motor finance industry, including 3 actions to offer drivers flexibility and control.

As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.

Customer Service Avatars and how they help boost conversational self-service.

Water efficiency should just be an underpinning activity, you need to save water and not waste it and then you need these extra things on top like reservoirs and water transfers, and even desalination. If you don’t do the water saving bit you just need to build loads more stuff and you do get into a position where you need desalination pretty quickly

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.