By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

More consumers are signing up for buy now pay later schemes. How can retailers better support the vulnerable?

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

Mortgage lenders can better support customers through the current cost-of-living crisis by using data and digital channels.

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Discover how you can harness data analytics and AI-driven automation to create a smarter, successful collections journey.

How retailers can leverage data analytics, personalisation and omnichannel integration to enhance customer experience and succeed in Europe’s retail landscape.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

With access to Bayern Munich’s back-office systems, our team delivers swift, knowledgeable assistance, ensuring fans receive the best customer service experience.