The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Buying a home doesn’t need to be a painful process. A new approach to the home buying journey will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

UK productivity has been highlighted as an economic weakness for over a decade. Yet, in response to the pandemic, businesses have shown that they can utilise technology to create entirely new ways of working.

How data analytics, tracing and remediation can assist and build strong brand reputation.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.