A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

When a new Covid-19 testing programme was put in place, we supported with our print procurement expertise to manage the administration of the scheme.

We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.

Discover how Capita helped Police Scotland to consolidate diverse technological infrastructures and eliminate operational inefficiencies.

Local authorities are optimising automation to serve citizens with greater speed and efficiency

Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).