Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.

In the wake of economic upheaval, shifting demographics and rapid technological change it’s time for a ‘ground up’ rethink of employability.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Learn how T-shaped skills boost resilience and efficiency. Discover multi-skilling benefits and enhance team performance with our podcast.

Capita podcast with Learning Consultant James Eynon and learning and development (L&D) practitioners discussing how to cultivate innovation and skills.

Read how smart buildings technology and data-driven insights have significantly enhanced the living conditions at Serene Care, a care home provider.