How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

As the International Fund Administrator (IFA), we’re helping small businesses to build capability to internationalise by digitally enabling the disbursement of £38m in co-investment to small and medium sized businesses (SMEs).

At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Grants are an important tool for the government to fulfil a policy or public interest need. For many years they’ve been effectively disbursed to businesses, charities, communities and individuals.

We’re reducing travel time and distance for many claimants, making it easier for vulnerable citizens to access this service.

Transforming grant disbursement for administrators and citizens with a fully integrated platform that drives efficiency, transparency and usability.

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for local and central government.

Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.

Capita has upgraded its market leading One Revenues and Benefits software so that it now fully supports local authority residential and domiciliary care contribution assessments (known as Financial Assessments).