Omnichannel means nothing to the customer, yet a seamless experience does.

But what does a seamless customer experience look like and how can retailers achieve it? 

In this podcast, our customer experience experts, Jo Weigh and Charlie Whitworth share their views on the current retail landscape, they discuss the catalysts responsible for the shift change in customer behaviour and talk through the rapid pace of technological change and what it means for retailers.

You can also access the podcast via Podbean and Apple.

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