Employee Relations Advisor

What You’ll Be Doing

As part of our ER Hub, you’ll provide expert advice and guidance to managers and employees across the UK and ROI on a wide range of employee relations matters, including:

• Absence management, welfare, and OH referrals
• AWOL, performance, disciplinary, and grievance cases
• Appeals and flexible working requests
• Promoting proactive absence management and smooth return-to-work processes
• Supporting mental health and wellbeing initiatives
• Ensuring accurate case documentation in our case management system
• Acting as the first point of escalation from ER Assistants

What We’re Looking For

• A team player with a collaborative mindset
• Solid ER advisory experience and knowledge of employment legislation and best practices
• CIPD qualification (desirable but not essential)
• Experience in a shared service centre (a plus, not a must)
• Excellent written and verbal communication skills
• Strong organisation and attention to detail, with the ability to meet tight deadlines

About Capita

Capita is an professional services organization, that helps clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

Check out our website www.capita.com for more information

What’s in it for you?

• This is a UK home-based role
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career 

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.