Functional Specialist Quality
Job ID: 10112328
Home-Based - GBR
Permanent
Work From Home
As a Functional Specialist Quality (FSQ), you will play a vital role in upholding and enhancing the quality standards of our assessment services. Reporting to the FSQ Team Manager, you will be responsible for auditing Assessment Reports prepared by Functional Specialists, ensuring they meet the rigorous standards set by our Clinical Governance Team and align with the PIP Assessment Guide (PIPAG).
Your expertise will support continuous improvement by providing constructive, written feedback to aid the professional development of our Functional Specialists. In addition to quality assurance responsibilities, you may also contribute through telephony, virtual, or face-to-face support activities. FSQs are also expected to complete a set number of assessments each month, depending on their approval level (PA3 / PA4).
Job Description
What you’ll be doing
Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG. Job Specification H002-230924 Classified as Confidential •
Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules. – abiding to Capita’s policies and procedures.
Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
Contribute to clinical and service transformation including piloting new initiatives.
Undertake any other duties, as required by the Business commensurate with the role.
Be clinically calibrated to the standards set by the CMO and Clinical Governance Mgt. Team
What we’re looking for
(Essential)
Experienced UK registered Health Professional with a minimum of 12 months’ post registration experience and current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC.
Have current DWP PIP approval & maintain approved Functional Specialist status, as awarded by DWP/DfC, with no restrictions pending or in progress to professional registration and a minimum of 16 months’ experience as Functional Specialist.
Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology and, or impartial review
In-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail
Oral and written proficiency to enable the writing of succinct audit feedback and discussion records on CRM, listening carefully to others and ensuring dialogue is two-way recognising FS will have a range of experience and tenure.
Working understanding of clinical governance.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
A competitive basic salary of £42,000 plus quarterly performance bonus.
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
A discretionary annual bonus / car allowance or company car – if applicable
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Reiterate flexible or remote working options if available or highlight if business is open to discussing
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
