Job description:
About Capita Technology & Software Services
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
We’re recruiting Service Delivery Managers (SDM) to work on our newly formed Service Delivery Desk and across a portfolio of accounts. Our Service Delivery colleagues are split into three different tiers: T1, T2 & T3.
As a T1 SDM you’ll be a key team member, forming our service delivery desk dealing with first touch queries and offering a triage service, delighting our customers.
As a T2/3 SDM you'll be accountable for all aspects of service delivery across a portfolio of assigned accounts. Driving continuous improvement, you will own and deliver compliant operational services in line with the wider TSS strategy. As a thought leader, you’ll ensure we are doing the right thing by our clients through collaboration with our growth and operational teams, ensuring we delivery better outcomes.
