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18 jobs found

Advisor - Customer Service

  • Job ID: 10085968
  • Customer Service Delivery
  • Cape Town
  • Full time
  • Fixed Term (Fixed Term)
  • Office Based
  • Posted on 02 June 2023
Job description:

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Head of Operations

  • Job ID: 10085272
  • Fundamental Framework
  • Cape Town
  • Full time
  • Permanent
  • Office Based
  • Posted on 01 June 2023
Job description:

At Capita we are keeping our promise to grow our business, offering new employment opportunities and supported career growth to our people. We are looking for the best and offer an opportunity to grow with us in return.

Tactical Planning Analyst

  • Job ID: 10084578
  • Customer Relationship Management
  • Cape Town
  • Full time
  • Permanent
  • Hybrid
  • Posted on 01 June 2023
Job description:

Gathers data, analyzes and reports on diverse aspects of call center operations; facilitates interfaces between call center staff and automated systems.

Customer Service Representative

  • Job ID: 10085827
  • Customer Relationship Management
  • Cape Town
  • Full time
  • Permanent
  • Office Based
  • Posted on 31 May 2023
Job description:

Supports customer service activities and initiatives for a limited number of products, services or clients.

Service Delivery Team Leader

  • Job ID: 10082146
  • Customer Relationship Management
  • Cape Town
  • Full time
  • Permanent
  • Office Based
  • Posted on 31 May 2023
Job description:

About Capita Technology & Software Services Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. As a Service Desk Team Leader, you will be responsible for a team of Tier 1 Service Desk Delivery Managers. Driving continuous improvement, you will be accountable for all aspects of Service Delivery Management, leading a team of SDMs who are responsible for various customer accounts.

Service Delivery Manager

  • Job ID: 10082150
  • Customer Relationship Management
  • Cape Town
  • Full time
  • Permanent
  • Office Based
  • Posted on 31 May 2023
Job description:

About Capita Technology & Software Services Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. We’re recruiting Service Delivery Managers (SDM) to work on our newly formed Service Delivery Desk and across a portfolio of accounts. Our Service Delivery colleagues are split into three different tiers: T1, T2 & T3. As a T1 SDM you’ll be a key team member, forming our service delivery desk dealing with first touch queries and offering a triage service, delighting our customers. As a T2/3 SDM you'll be accountable for all aspects of service delivery across a portfolio of assigned accounts. Driving continuous improvement, you will own and deliver compliant operational services in line with the wider TSS strategy. As a thought leader, you’ll ensure we are doing the right thing by our clients through collaboration with our growth and operational teams, ensuring we delivery better outcomes.

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