Noreen Shah is the East region’s Team Manager for Capita’s PIP contract, a role that she took on in February 2022. Having progressed from her initial position in the organisation, her trajectory from being a nurse in the NHS to where she is now can be attributed to her desire for growth, learning and engaging with her colleagues.

“At Capita, there are support and resources available—make time to access them and research them. Give yourself a break, never give up.”

New pathways

Before joining Capita, I was a nurse working with different trusts within the NHS. Looking for a change, I applied to Capita in 2017 and was hired as a Disability Assessor. I did this for a few years, but began to feel that I had limited my engagement with other departments. My challenge was having young children at home, which prevented me from applying for roles that required more time from me. I felt I only had a certain skill set which would need to be upgraded if I wanted to progress in my career.

Rising to the challenge

In late 2021, I applied for Capita’s RISE programme, which aims to increase representation and reduce leadership gaps across the business for Black, Asian and minority ethnic employees, as well as female employees. I gained confidence quite quickly, and within four weeks of starting the programme, I applied for and acquired a new position!

Building momentum

Becoming a Team Manager, I greatly enjoyed meeting my new team and getting to know them. In this new role, getting to engage and work with different departments is a big difference and one that I had hoped for. I enjoy my daily 9-5 schedule—sometimes I can work longer hours, but overall, I have good time management. At Capita, there are always regular training sessions available on different modules, and I plan to commence the L5 apprenticeship programme at the end of this year.

Capita is a wonderful, diverse and inclusive employer. I encourage others to keep moving forward and keep seeking opportunities to improve their skills.


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