Connect with citizens when it matters most through better public services
You’re closer with Capita. We’re helping government transform its services so that they’re more effective, more efficient and more flexible. This means you can exceed citizen expectations and deliver tomorrow’s ambitions through better insights. And, when emergencies happen, you can put new services in place fast.
Nothing should stand between people and government. And with citizen experiences enabled by Capita, nothing does.
We’re working with government departments to make citizen experiences more effective, more efficient and more flexible.
30,000
➥ The number of 999 calls answered every day by our contact centres
20,000
➥ How many clinical assessments we help deliver every month
2.8 million
➥ The number of calls our gas safety team deals with every year
300%
➥ The improvement we helped one police client achieve in resolution at first point of contact
01
Rapid response and deployment
Maintaining operational resilience by using innovative technology to respond to critical situations in an agile way.
02
Service transformation
Working with government to transform service through data insight and process know-how to create easier customer journeys and deliver outcomes.
03
Reputation and trust
Supporting inclusivity and driving social mobility by using data to keep up with citizen expectations and earn their trust.
Looking to create better citizen experiences that connect everyone in society?
Get in touch to learn how we can help.
Taking the transaction out of public service
Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how central government can get closer to the society it serves.
Al Murray
CEO, Public services
Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.
