Connect with citizens when it matters most through better public services
You’re closer with Capita. We’re helping government transform its services so that they’re more effective, more efficient and more flexible. This means you can exceed citizen expectations and deliver tomorrow’s ambitions through better insights. And, when emergencies happen, you can put new services in place fast.
Nothing should stand between people and government. And with citizen experiences enabled by Capita, nothing does.
01. Rapid response and deployment
Maintaining operational resilience by using innovative technology to respond to critical situations in an agile way.
02. Service transformation
Working with government to transform service through data insight and process know-how to create easier customer journeys and deliver outcomes.
03. Reputation and trust
Supporting inclusivity and driving social mobility by using data to keep up with citizen expectations and earn their trust.
Looking to create better citizen experiences that connect everyone in society? Get in touch to learn how we can help.
Report
Taking the transaction out of public service
Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how central government can get closer to the society it serves.

Ready to start delivering first-class citizen experiences? You’re closer with Capita. Let’s talk about what we can do together.

Al Murray
CEO, Public services
Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.