Connect with citizens when it matters most through better public services

You’re closer with Capita. We’re helping government transform its services so that they’re more effective, more efficient and more flexible. This means you can exceed citizen expectations and deliver tomorrow’s ambitions through better insights. And, when emergencies happen, you can put new services in place fast.

Nothing should stand between people and government. And with citizen experiences enabled by Capita, nothing does.

We’re working with government departments to make citizen experiences more effective, more efficient and more flexible


The number of 999 calls answered every day by our contact centres


How many clinical assessments we help deliver every month


The number of calls our gas safety team deals with every year


The improvement we helped one police client achieve in resolution at first point of contact

Here’s how we can help

01. Rapid response and deployment

Maintaining operational resilience by using innovative technology to respond to critical situations in an agile way.

02. Service transformation

Working with government to transform service through data insight and process know-how to create easier customer journeys and deliver outcomes.

03. Reputation and trust

Supporting inclusivity and driving social mobility by using data to keep up with citizen expectations and earn their trust.

Looking to create better citizen experiences that connect everyone in society? Get in touch to learn how we can help.

Case studies

Female Empoloye

Supporting job seekers in Scotland back into

The Department for Work and Pensions asked for our help to launch a new employability programme
for people most affected by the

Read the full story
Financial Reports

Supporting improved patient care through procurement transformation

Our procurement experts are helping the Central London Community Healthcare NHS Trust (CLCH) to be more efficient so they can focus resource on

Read the full story
Male Employee

Switching to digital delivery to help 8,000 apprentices continue their learning

We’ve overcome the challenges of the pandemic, transforming our Knowledgepool offering and giving apprentices across the UK the very best chance to thrive.

Read the full story

“We’ve also been able to identify issues with vulnerable children [by identifying] full-time exclusions that we didn’t know about or wouldn’t have known about before.”

Jenny Holdcroft, Staffordshire County Council


Taking the transaction out of public service

Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how central government can get closer to the society it serves.

Read the report

Ready to start delivering first-class citizen experiences? You’re closer with Capita. Let’s talk about what we can do together.

Expert spotlight

Al Murray

Al Murray

CEO, Public services

Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

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