Capita Customer Solutions

Capita Customer Solutions (CCS), located primarily in Ireland, sits behind many of Capita’s global big brand names, deploying our customer promise of great service, support and issue resolution.

Over the course of a year on behalf of their clients, our CCS teams speak to almost every household in the country across many aspects of their day to day lives, whether it’s a query on an electric bill or looking for support in purchasing a new phone contract, for example.

As an established leader in the business process outsourcing market in Ireland, with multiple clients in both the public and private sectors, CCS has more than 1,200 talented colleagues delivering multichannel customer engagement services, primarily to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

At CCS, our team offers flexible, innovative solutions across:

• Customer Service and Sales
• Credit Management
• Quality and Assurance and
• Agribusiness.

Our dedicated teams also offer IT, Digital, Project Management, Software Development, and People Services, amongst others.

Capita Customer Solutions began in the agriculture industry dating back to the 1950s, winning our first outsourcing contract with the Department of Agriculture in Ireland in 1996, to deliver a new calf registration service serviced by a team of 35 people in Bandon, Co. Cork. That contract remains in place to this day but the company itself has expanded exponentially in the years since.

At CCS, we grew an extensive portfolio of front and back-office services and a client base of blue-chip public and private sector organisations.

Our colleagues work across multiple sites in Clonakilty, Bandon, The Airport Business Park, and Little Island in Cork, as well as smaller teams in the UK & Poland.

Our Irish-based management team provides the expertise and experience, allied with an innovative philosophy to deliver the collaborative partnership that will meet and exceed your expectations.

Please get in touch with us using the details below, we would love to hear from you:

Head Office

Capita Customer Solutions,
West Cork Business & Technology Park,
Clonakilty, Co. Cork,
P85 YH98
Ireland.

Tel: +353 (0)23 883 2800
Email: enquiries@capita.com

For recruitment related correspondence please email: careers@capita.com